Help center

Frequently asked questions

Answers to the questions we hear most about our farm and products. Don’t see yours? Send us an email at info@elmcreekflowerfarm.com — we’re happy to help. Contact us here

Shipping & Delivery

  • Unfortunately we do not. We ship to the continental U.S. only.

  • Shipping rates can vary depending on product purchased, region, weight of product and are calculated at checkout.

    Here are the full details of our Shipping Policy.

  • Yes, it is. We are not responsible for damaged products due to shipping, we highly recommend that you file a claim with the carrier as ALL packages are insured.

  • Unfortunately no. We are a small family farm and with a small shipping team (just me). Due to the high volume of sales we receive, we aren’t able to combine orders or shipping rates after checkout. Because shipping is calculated per order, each order carries its own shipping cost.

  • Yes — pickup is available for flower kits only, on set dates and times that you choose at checkout. If the pickup option doesn’t appear at checkout, it isn’t offered for that sale. We can’t accommodate alternate pickup times outside the listed windows.

    Pickups are self-serve. Your box will be labeled with your name. Please do not wander around the farm — it’s our private residence. Thank you!

Returns & Refunds

  • We’re grateful for your support and want you to love your order. We carefully inspect and pack every kit/corm/root/tuber/bulb, and guarantee it arrives in excellent condition.

    Please inspect your order as soon as it arrives. If anything looks off, email us at info@elmcreekflowerfarm.com within 5 days of delivery so we can review and help.

    After 5 days, we’re not able to offer refunds or replacements.

    Please reach out by email rather than social media — Instagram and Facebook messages can be missed. Once your order arrives, we can’t be responsible for shipping issues, improper storage, weather, growing conditions, pest damage, plant performance, failure to thrive, or negligence.

  • A refund request must be submitted within 5 days of received order (see previous Q & A).

Product Info

  • All ranunculus corm, anemone corm, and daffodil bulb orders include 10 per order.

  • We are one of the few that ship dahlias as clumps (not single tubers). You can divide them later to make more plants, or plant the clump as-is for a larger, fuller plant.

  • Our peony roots are jumbo 5–8 eye divisions. More eyes (buds) mean more stems and flowers over time. These larger divisions establish vigorously and often bloom sooner—frequently in the first or second year, depending on growing conditions.

  • Fall/Winter sales (for spring bloom):
    • Peonies
    • Anemones
    • Ranunculus
    • Daffodils
    • Spring Flower Kits
    (These typically ship in late October.)

    Spring sales (for summer bloom):
    • Dahlias
    • Summer Flower Kits
    (Dahlias start shipping in early March and Summer kits in early April.)

    Rule of thumb: cool-season flowers and spring kits are sold in fall/early winter; heat-lovers like dahlias and summer kits are sold in spring.

  • Yes. Some plants we sell or include in kits are toxic if ingested, including daffodils, delphinium, and foxglove. Keep plants and vase water away from children and pets. Do not ingest any part of the plant; wear gloves when needed, and wash hands after handling. The buyer/purchaser assumes all responsibility and liability for use and growing conditions.

  • Absolutely! Every product includes a detailed growing guide. Flower kits also come with a snapshot quick guide, a flowering list, and a suggested bed layout. All guides are delivered in an email as PDFs with your order confirmation.

  • Not at this time. We’re working on offering options for smaller gardens with our next Summer kits. If you’d like updates when those launch, join our newsletter or send us a message so we can notify you.

  • Yes! Our digital gift cards are available on the website and can be emailed to anyone and are perfect for birthdays, holidays, or just because.

Availabilty

  • Fall Presale begins in early September, with shipping starting in mid-late October.

  • Dahlia tuber sale will begin in February, with USDA zone dependent shipping beginning in early March.

  • Flower Kits are available for purchase in September for our fall planted, spring kits and February for our spring planted, Summer Kits.

The Flower Farm

  • Our farm is also our family home, so we’re not open to the public at this time. You’re welcome to drive by and enjoy the flowers from the road, but please don’t enter the property. We host occasional events and sales — join our emails to be notified.

  • We are a micro family farm located just east of Modesto, out in the country in Waterford, CA.

  • We don’t sell bouquets. Our mission is to equip home gardeners with everything they need to create their own bouquets.

  • Unfortunately we do not -- this is our private residence as well, so we ask that people respect our privacy please.

  • Yes! This spring we’ll host a plant sale and open the farm to the public for two weekends, featuring exclusive, hard-to-source perennials for cutting. We plan to add more events in the future — join our email list to stay in the know and get dates.

  • We offer consultations (email us for details) and full landscape design services. Our design portfolio includes projects in Dallas, TX., Oklahoma, Encino and Malibu (CA), California’s Central Coast, and Modesto, CA. If you're interested in our design services, shoot us an email.