Returns & Refunds
Satisfaction on arrival: We want you to love your order. Please inspect tubers, roots, corms, bulbs, and plants as soon as they arrive.
What is covered: If something looks off that is not related to shipping damage, email clear photos to info@elmcreekflowerfarm.com within 7 days of delivery. We will review the issue and work with you to provide a replacement or refund as appropriate.
If your order arrives damaged during shipping, take clear photos of the box, packaging, and damaged items immediately upon arrival and email them to us the same day. Elm Creek Flower Farm must file the claim with the carrier, and we cannot process the claim without your photos. If your package appears to be lost in transit, contact us as soon as possible so we can investigate and file a claim if needed.
What isn’t covered: Because these are living or perishable goods, we cannot be responsible for problems caused by improper storage, weather, growing conditions, pest damage, plant performance, failure to thrive, or negligence. After delivery, the buyer is responsible for proper storage, care, weather protection, and growing conditions. Problems present at arrival may still qualify for assistance when reported within 7 days of delivery.
Refunds, replacements, and returns:
Returns are not accepted on live or perishable goods, including tubers, roots, corms, bulbs, and plants.
We do not offer refunds or replacements for issues reported more than 7 days after delivery.
Approved refunds will be issued to the original payment method within 5 business days. Your bank or credit card provider may require additional time for the refund to appear.
Gift cards are final sale.
Order changes, cancellations, and combining:
We cannot combine separate orders after checkout.
If you need to change or cancel an order, email us immediately. If the order has not entered the packing process, we may be able to cancel it so you can place a new order; cancellation is not guaranteed.